Return and Refund Cancellation Policy
Click here to submit a return request on the order page as following screenshots:
Step 1: Click the orders page, and click “Get Help” after the specific order.
Step 2: You will find the support ticket form below the order details as the following screenshot, and please just input your request, we will reply to you by email as soon as possible after you submit your request:
The following returns policy applies to all items sold on lovcour.com.
If you receive faulty goods as follows:
1. In a physically damaged condition at the time of delivery.
2. Have one or more parts of accessories missing.
3. Does not the item(s) was ordered or wrongly sent.
You are qualified for a full refund if your item was damaged or lost during shipping. When requesting your refund, you must provide our Customer Service with photographs or videos which can clearly show the problem with the item as soon as possible, so that we can track any issue or problem with delivery service. In addition, the courier number for this item and “Proof of Damage” documentation from your courier is required.
To reduce inconvenience, please open the item with the courier on the scene and see if there are any damages upon receipt. If it is damaged, you have the right to reject the item and inform us that you rejected the package, and we can ship you a new item immediately (excluding made-to-order items).
Please note that we have to rely on shipping carriers to provide global delivery. Global shipping and delivery are much more complicated, so, we do NOT provide order returns and refunds because of delayed delivery especially when the items were shipped and delivered across countries or internationally.
We only can provide an estimated delivery time, but we NEVER officially claim or guarantee an exact delivery time because the shipping carriers never promise or commit to do that.
If you are not satisfied with this term and already placed an order, we suggest that you cancel the order within two hours, otherwise, we can’t hold it, and we do not provide order returns and refunds in this case.
We do not provide any refund if you input a wrong shipping address.
Please let us know as soon as possible if you input wrong address so that we can change it manually.
But, We do not provide any refund if you input a wrong shipping address if the items was shipped out, since the shipping cost is expensive and it is irreversible and irrevocable especially the items are shipped across countries and regions.
Please note that apparel products are always upgraded with the fashion trend. For most of the products, there are twice designing upgrades a year. Usually, we put the images before and after upgrading for your reference. So, please show your understanding that we do not provide any refund in such cases just as an excuse for refund requests of mismatching with the description.
In most countries, the shipping carriers provide pickup service. Pickup service is not available from some shipping carriers, just like Postnl in the Netherlands, and we are trying our best to avoid cooperating with such shipping carriers.
We always pay the extra expenses to the shipping carriers for pickup service if it is available just in case you input the wrong address, nobody is at home to receive the items, or whatever the reason is causing the failed delivery.
Please note that we do not provide any refund if you can not go for pickup, and your request for a refund in this situation will be taken as fraudulent behavior by all payment methods providers.
Yes, we provide “Free Return” which means we will fully refund the amount including the product and shipping cost that you exactly payout when you place an order if the products are lost, damaged during shipping, or wrongly sent.
You’ve got 3 days after you receive the goods to let us know your return and refund request, unfortunately, we cannot accept returns after this time.
You have a max of 60 days to make returns. You must send back your return packages within 45 days after the purchase date. No returns made after 45 days from the purchase date will be accepted.
Usually, it can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.
Upon receiving your return, the next step is for us to check the item(s). Once our checks are complete, we’ll refund you back to your payment method. In most cases, within 48 hours after your package has been processed in our warehouse.
1. If you are a registered PayPal member, your refund has been completed instantly. You may check your PayPal account for more information regarding the refund.
2. If you are an unregistered PayPal user, it will take 7-45 days for PayPal to process your refund and return the money to your credit card account.
Yes, if the original package is damaged, please make sure it is well-packaged and check with the shipping carriers for safe delivery. In this case, please let us know by email or our ticket system.
We are sorry that we do not provide an exchange. Please understand we deliver goods globally, and the cost of exchange will be much more expensive.
But if you want an exchange, you have to pay for all of the shipping costs, both your return shipping cost and the shipping cost of exchange product delivery.
1. First, please let us know your return request by email or our ticket system including your order No, your physical address and your contact info, the courier number for this item, and “Proof of Damage” documentation from the courier.
2. For fast process purposes, you do not need to send the goods back to the original warehouse, and we will send you an address of our warehouse which is most near to you.
3. For international returns you will need to pay for your return in advance. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
4. Repack your item(s), make sure the item(s) are well-packaged, and let us know the tracking No. Take a photo of the package and send us so that we know the return delivery.
5. Keep an eye on your return tracking. You’ll get an email once we receive your returned item.
Please note that we are providing international sales globally. For fast delivery, orders are automatically processed in 7X24 mode and sent for shipment as soon as they are placed, also please understand that any cost and fees including restocking, cancellation, return in a middle way and other applicable fees might be much more than the cost of products, and are irreversible and irrevocable, so, we do not provide a refund for any cancellation order before you receive the goods.
However, we do provide a two-hour time window for you to cancel an order, and you do not need any reason, any cancellation request will be approved, and the canceled order will be refunded. After two hours cancellation window, we are sorry that Order Cancellation is not acceptable.
After you place an order, you will receive an email with the following information:
Your order will automatically be held on for two hours, just in case you might want to cancel the order. This means that we set a two-hour time window for customers to cancel the order without any reason, and we only deduct the transaction expense by payment gateways, like Paypal, or any other third-party service.
After two hours, your order will automatically be processed, and it is not possible to cancel it. Here is a brief explanation of Our Refund Policy.
1. How to cancel an order?
Please go to the order tab under the My Account page, click “Cancel Request” in the Actions column, and Send a Cancellation Request as the following screenshot. Please note that the “Cancel Request” button will be invisible after an order was placed two hours later. Next, It would be great if you would like to leave us a message about why you canceled an order, but no matter what it is, we will approve your request:
The order status will become to be “Cancel Request” as the following screenshot:
You do not need to do anything else, we will process the refund.
2. What to do if you did not register an account on our site?
In case you did not register an account before placing an order, please register an account with the email that you used when you placed the order, and the order will show up in your account. You can cancel the order immediately.
Alternatively, just contact us within the time window so that we can hold on to the process in time, and remember to leave us your order No. In this way, there might be some delay if we are in a different time zone.