* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures, or other causes.
For orders sent to Honduras, please note: You must be of legal age (+18 years), must have RTN (Tax id) to clear the shipment once it arrives in Honduras. Your shipments will be held by the Honduran customs for their respective process of release and payment of duties and taxes (Additional cost will be associated).
Orders sent to Kenya may be charged with tariffs according to the policy of Kenya Customs. If you have any questions, please contact us.
1. Cut-off time: 5:00 PM.
2. Handle time: 1-2 days.
3. Transit time: 7-30 days.
4.How many countries does the shipping delivery service cover?
Generally, our shipping delivery service already covered the countries in light blue and has not covered the countries in light red, or please check the countries list below.
We offer two shipping methods: Free shipping as standard shipping, and Express shipping as charged shipping service.
(1) Free Shipping by Standard shipping service:
For most regions in USA and countries in Europe and countries and Regions in Asia, like Singapore, Taiwan, Hongkang, it only take 7-15 days.
We use these Shipping Carrier’ services as Standard Shipping services for free: CNE Express, Yun Express, UBI Smart Parcel, SpeedPAK, ORANGE CONNEX, KWT Express, 4PX, CNE Express, Flyt Express, Wanb Express, Sunyou.
(2)Express shipping service (Charged shipping service):
We use ePacket as a charged service, please calculate your shipping cost at the checkout page, and here is a picture showing the countries and regions that Express Shipping service has already covered:
As of April 2020, 44 countries support ePacket deliveries:
- Great Britain
- Hong Kong
- New Zealand
- Saudi Arabia
- South Korea
- United Kingdom
- United States
6. What is Standard shipping?
If ePacket service does not cover your country, we will use the most proper delivery service by other shipping carriers, and this kind of selected shipping service must meet international shipping service standards, and we called this kind of shipping service Standard Shipping. In this situation, the goods need to be transferred to Hongkong Airport, so it usually takes one or two days longer than ePacket.
7. The regions that our shipping delivery services have not covered yet.
In the United States of America, our shipping delivery services have not covered the following regions:
Puerto Rico (Abbr. PR), ZIP Code: 006nn-007nn, 009nn;
U.S. Virgin Islands (Abbr. VI), ZIP Code: 008;
Hawaii (Abbr. HI), ZIP Code: 967nn, 968nn
APO/FPO/DPO CITY/STATE/ZIP Codes for Military Overseas, City: APO or FPO or DPO , State: AA, AE, AP, ZIP Code: 340nn, 090nn-098nn, 962nn-966nn.
8 Can I choose Shipping carriers?
We would like to provide satisfactory service, but please let us know before placing an order if you have a special shipping requirement, so that we can check and make sure whether we can meet your needs.
9. Tracking order:
Please track your order at the tracking order page, or go to my account page, and check your order, and you will find the tracking order button beside orders.
10. Estimate Delivery time:
We provide two shipping methods: ePacket and Standard shipping, any orders can be tracked for those two shipping methods. Please click here to check the Estimate Delivery time.
11. Custom Tax:
Please note that we are not responsible for any customs tax in your countries, because the customs tax are different according to different countries, so it is really out of control; If you are not sure, or this is your first time buying goods internationally, we strongly suggest that you check with your local government agency before placing an order.