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How to Return an Item: A Step-by-Step Guide

  1. Check the Return Policy: First, review our return policy. Log in to your account to access the necessary instructions.
  2. Submit Photos: Click the “Get Help” button and submit 3-4 photos of the item under your order(s). These photos are essential for both our customer service department and the return process.
  3. Review by Customer Service: Our customer service representative will review your request and notify you promptly.
  4. Approval and Return Address: If approved, the representative will provide a detailed return address based on your location.
  5. Ship the Item: Ship the item back to us and submit the tracking code. Our stock manager will receive the returned item.
  6. Refund Processing: Our accounting department will process your refund within 12 hours.


  • The photos you submit are crucial for the return process.
  • In e-commerce, full refunds are typically limited to faulty goods:
    • Physically damaged upon delivery.
    • Missing parts or accessories.
    • Incorrect item(s) sent.
  • For handcrafted items (e.g., bags or backpacks), a tolerance of 1-3 cm is acceptable.

Knowledge Base:

We appreciate your understanding, even if your return request is rejected due to unreasonable circumstances.

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