How to Return an Item: A Step-by-Step Guide

1. Check the Return Policy: First, review our return policy. Log in to your account to access the necessary instructions.
2. Submit Photos: Click the “Get Help” button and submit 3-4 photos of the item under your order(s). These photos are essential for both our customer service department and the return process.
3. Review by Customer Service: Our customer service representative will review your request and notify you promptly.
4. Approval and Return Address: If approved, the representative will provide a detailed return address based on your location.
5. Ship the Item: Ship the item back to us and submit the tracking code. Our stock manager will receive the returned item.
6. Refund Processing: Our accounting department will process your refund within 12 hours.

Notes:

• The photos you submit are crucial for the return process.
• In e-commerce, full refunds are typically limited to faulty goods:
  • Physically damaged upon delivery.
  • Missing parts or accessories.
  • Incorrect item(s) sent.
• For handcrafted items (e.g., bags or backpacks), a tolerance of 1-3 cm is acceptable.

Knowledge Base:

• Trust and honesty are fundamental in e-commerce.
• Platforms like PayPal have anti-fraud policies to prevent abuse.
• Dishonest behavior may result in account flagging and credit loss.

We appreciate your understanding, even if your return request is rejected due to unreasonable circumstances.