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Ready to Return?

Send us the order number(s) by email at backpackartisan@hotmail.com,  or click here to submit a return request on the order page as following screenshots:

Step 1:  Click the orders page, and click “Get Help” after the specific order.

Return and Refund, Cancellation Policy

Step 2:  You will find the support ticket form below the order details as the following screenshot, and please just input your request, we will reply to you by email as soon as possible after you submit your request:Return and Refund, Cancellation Policy

 

 


The following returns policy applies to all items sold on lovcour.com.

What if an item was lost, damaged during shipping, or wrongly sent?

If you receive faulty goods as follows:

  1. In a physically damaged condition at the time of delivery
  2. Have one or more parts of accessories missing
  3. Does not the item(s) was ordered or wrongly sent

You have the right to return goods and we will offer you a full refund, and we will pay for the return shipping cost.

You are qualified for a full refund if your item was damaged or lost during shipping. When requesting your refund, you must provide our Customer Service with photographs or videos which can clearly show the problem of the item as soon as possible, so that we can track any issue or problem of delivery service. In addition, the courier number for this item and “Proof of Damage” documentation from your courier is required.

To reduce inconvenience, please open the item with the courier on the scene and see if there are any damages upon receipt. If it is damaged, you have the right to reject the item and inform us that you rejected the package, and we can ship you a new item immediately (excluding made-to-order items).

Do you refund the delivery charge?

Yes, we provide “Free Return” which means we will fully refund the amount including the product and shipping cost that you exactly payout when you place an order if the products are lost, damaged during shipping, or wrongly sent.

How long do I have to return?

You’ve got 3 days after you receive the goods to let us know your return and refund request, unfortunately, we cannot accept returns after this time.

You have a max of 60 days to make returns. You must send back your return packages within 45 days after the purchase date. No returns made after 45 days from the purchase date will be accepted.

How long or When will I receive my refund?

Usually, it can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

On receiving your return, the next step is for us to check the item(s). Once our checks are complete, we’ll refund you back to your payment method. In most cases, within 48 hours after your package has been processed in our warehouse.

  1. If you are a registered PayPal member, your refund has been completed instantly. You may check your PayPal account for more information regarding the refund.
  2. If you are an unregistered PayPal user, it will take 7-45 days for PayPal to process your refund and return the money to your credit card account.

I don’t have the original packaging, can I return it?

Yes, if the original package is damaged, but please make sure it is well-packaged and check with the shipping carriers for safe delivery. In this case, please let us know by email or our ticket system.

Can I exchange instead of a refund if purchase the wrong product(s)?

We are sorry that we do not provide an exchange. Please understand we deliver goods globally, and the cost for exchange will be much expensive.

But if you want an exchange, you have to pay for all of the shipping costs, both your return shipping cost and the shipping cost of exchange product delivery.

How do I return?

  1. Firstly, please let us know your return request by email or our ticket system including your order No, your physical address and your contact info, the courier number for this item, and “Proof of Damage” documentation from the courier.
  2. For fast process purposes,  you do not need to send the goods back to the original warehouse, and we will send you an address of our warehouse which is most near to you.
  3. For international returns you will need to pay for your return in advance. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
  4. Repack your item(s), and make sure the item(s) are well-packaged, and let us know the tracking No. Take a photo of the package and send us so that we know the return delivery.
  5. Keep an eye on your return tracking. You’ll get an email once we receive your returned item.

Order Cancellation

Please note that we are providing international sales globally. For fast delivery, orders are automatically processed in 7X24 mode and sent for shipment as soon as they are placed, also please understand that any cost and fees including restocking, cancellation, return in a middle way and other applicable fees might be much more than the cost of products, and are irreversible and irrevocable, so, we do not provide a refund for any cancellation order before you receive the goods.

However, we do provide two-hour time window for you to cancel an order, and you do not need any reason, any cancellation request will be approved, and the cancelled order will be refunded. After two hours time cancel window, we are sorry that Order Cancellation is not acceptable.

After you place an order, you will receive an email with the following information:

Your order will automatically be held on for two hours, just in case that you might want to cancel the order. This means that we set a two-hour time window for customers to cancel the order without any reason, and we only deduct the transaction expense by payment gateways, like Paypal, or any other third-party service.

After two hours, your order will automatically be processed, and it is not possible to cancel it. Here is a brief explanation of Our Refund Policy.

 

1. How to cancel an order?

Please go to the order tab under the My Account page, and click “Cancel Request” in the Actions column, and Send Cancellation Request as the following screenshot. Please note that “Cancel Request” button will be invisible after an order was placed two hours later. Next, It would be great if you would like to leave us a message why you cancel an order, but no matter what it is, we will approve your request:

Return and Refund, Cancellation Policy

The order status will become to be “Cancel Request” as the following screenshot:

Return and Refund, Cancellation Policy

You do not need to do anything else, we will process the refund.

2. What to do if you did not register an account on our site?

In case that you did not register an account before placing an order, just contact us within the time window so that we can held on to the process in time, and remember to leave us your order No.

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